![]() I also receive emails from frustrated coworkers and even bosses who are frustrated as well. After decades of writing about the topic, I shake my head at how some email me with their requests. I receive emails reflecting this through my various sites. The worst is sending a resume without attaching the resume! (We've all done it so don't berate yourself –it's just a painful lesson in proofing.A portion of business onliners still resist the concept of Email Etiquette. Make sure you've attached and/or linked and documents noted in your email. Double check everything including your message, spelling, grammar, and your signature. Don’t make your readers edit your work to understand your message. If your response requires more time, send a quick "I'll get back to you as soon as I can" or, better yet, "I'll get back to you by noon tomorrow." This shows respect for the sender and is always appreciated. Be descriptive and to the point: Meeting scheduled 6/4/22 at 4PM, 10 reasons to hire an assistant, or nice meeting you yesterday. Keep your subject lines to less than 50 characters, or six to ten words. When appropriate include links to your business social pages. ![]() If you're a job seeker, including a link to your LinkedIn page is a must. Include relevant contact information including job title, company, website, and phone number. Today, all email messages should include a professional signature. Proper closings can include "I look forward to hearing from you," "best," or "thank you." Always use the recipient's preferred name. It's OK to address your recipient with "good morning, Jane" or "hello." Avoid being too informal, especially if you're seeking a job. Salutations and closings should be professional and respectful.Remember, email is void of tone, body language, or other non-verbal cues. What you might find hilarious, someone else might find incredibly offensive. That same study showed that seven in ten users will delete emails instantly that don't display correctly on a phone. One third of business professionals check email on their mobile device. More than 50% of all emails are misinterpreted, and only 53% are actually read. If you can say it with ten words, see what you can do with five. Be mobile-friendly with short and concise messages.Rephrase sentences to deliver the message in a neutral tone. Stay positive and professional by avoiding negative or accusatory language. Think of emphasized words as creating their own sentence as the reader scans from one bolded word to the next and so on. Use emphasis to draw the eye from one point to another. That goes for overusing bold, underline, or italics in a single email. While it's OK to use one form of emphasis, such as bold, avoid using multiple forms of emphasis in a single email. Overuse of bold, underline, and italics void emphasis.Included in slang is industry specific jargon unless you're writing to one of your peers. Of course, it goes without saying to avoid slang. Instead, all caps give the impression you're yelling and too many exclamation points come across as being overly enthusiastic or insincere. Email can be a relaxed way of communicating, making it tempting to add a few exclamation points or using all caps for emphasis. Avoid all caps, exclamation points, and slang.Here are some Ps and Qs to using email as a business communication tool. Whether you're a small business using email as a marketing or communication tool or a job seeker sending an email inquiry, use appropriate email etiquette to set yourself apart.
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